Retail Command Success Rate Below KPI

Incident Report for TMC

Resolved

Overall Command Success recovered by 3:01 AM ET. EU Command Success has recovered and continues to improve. We have engaged Vodafone, and our initial investigation suggests a localized issue.

We will continue our investigation with Vodafone during business hours.
Posted Nov 02, 2026 - 04:10 EST

Investigating

At 2AM EDT our team noticed a drop in cloud success and is currently investigating the issue.
Posted Nov 02, 2026 - 02:39 EST
This incident affected: Command & Control (FTCP, Native).
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